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AOW's response

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AOW's response

Post  Genocide on Wed Jun 19, 2013 2:04 pm


Below are your ticket details:


RE:Houses Disappeared! 
by AoWC Farchord
6/19/2013 12:35:35 PM
The 'format' didn't change, but they changed the database architecture. I just checked your database structure. Your character data and everything is there, but the building table is new as of yesterday. The upgrade script provided to us by the devs just did not carry the buildings over, I'm sorry...
RE:Houses Disappeared! 
by 
SDadmin
6/19/2013 12:29:06 PM
Also, this should show you the kind of dedication that we have kept not only to you (our provider) but to our community as well, and we do deserve more than an Oops, it was a bug response.
RE:Houses Disappeared! 
by 
SDadmin
6/19/2013 12:24:18 PM
If you don't mind me asking, what type of database format did you change to? Also, I have contacted GP tech support and they said that it was not on their end and this server seems to be the only one that got wiped.
RE:Houses Disappeared! 
by AoWC Farchord
6/19/2013 12:18:10 PM
I'm sorry I did not mean to be sarcastic. But unfortunately yes this update did wipe some data as they changed to a new database format.
RE:Houses Disappeared! 
by 
SDadmin
6/19/2013 12:07:44 PM
Wow, ok.. Thank you for your sarcastic remarks there and your non-help.. This reflects greatly on your company and how much you have not helped us. And this may not mean anything to you, but we are #25 on the Gametracker website http://www.gametracker.com/server_info/173.234.159.53:2302/ , we have worked very hard on this and all you gave was a sarcastic reply.. Thanks so much for the help..
RE:Houses Disappeared! 
by AoWC Farchord
6/19/2013 11:07:12 AM
We did not wipe your database. If you check on the forums this update, as does every update (It still amazes me that people get surprised of that) brought alot of bugs.
RE:Houses Disappeared! 
by 
SDadmin
6/19/2013 10:55:55 AM
This is something that has hurt our player base when it happened last time and will hurt it again. This is also something that you as the provider of this service should look into and not make the consumer do so. As a result we may have to drop our service when our month is up and find a different provider. We have never had a problem with AOW, but this is the second time that our database was wiped upon an update.
RE:Houses Disappeared! 
by AoWC Farchord
6/19/2013 9:08:05 AM
I would recommend posting on the gp forums... we used the same upgrade mean as everyone, unfortunately we have no power over that.
RE:Houses Disappeared! 
by 
SDadmin
6/19/2013 1:38:07 AM
We have been restarting this all day and still nothing.. Is there nothing that you can do? This is twice that this has happened to us..
RE:Houses Disappeared! 
by Pugnacious
6/18/2013 9:48:02 PM
The only thing i can think of is that it's a bug. Nothing changed as far as the actual data goes. Give it awhile and it may appear.
RE:Houses Disappeared! 
by 
SDadmin
6/18/2013 8:57:33 PM
no, just the houses are gone, even though the character data saved, but not the houses, tents, or storage crates.
RE:Houses Disappeared! 
by Pugnacious
6/18/2013 8:53:11 PM
Are you seeing any other errors like an error message or black screen?
RE:Houses Disappeared! 
by 
SDadmin
6/18/2013 7:39:25 PM
Houses Disappeared! 
by SDadmin
6/18/2013 7:39:12 PM
The servers have been up for well over 3 hours, we restarted and still nothing. Is there anything we or you can do to bring the houses back for everyone?
To update this ticket fill in the details below.
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Genocide
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